Refund policy

Return & Exchange Policy

Questions & Customer Support

For any questions, comments, or concerns regarding your order—including sizing, back orders, exchanges, discontinued items, or any other uniform-related inquiries—please contact us at:
📞 Call: 516-366-0016 
📧 Email: rcacsuniformsinquiry@gmail.com

All inquiries will receive a response within 24 to 48 hours during normal business hours.

Returns

We offer a 30 day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • Items must be unworn, unused, with tags.

  • A receipt or proof of purchase is required.

  • Final sale items and gift cards cannot be returned.

To start a return, contact us at rcacsuniformsinquiry@gmail.com or call 516-366-0016. And instructions on how to send your package.

⚠️ Items returned without prior approval will NOT be accepted.

Return Shipping & Handling Fees

 

  • Subsequent returns from the same order: A shipping and handling fee will apply.

  • A 5% restocking fee will be deducted from refunds.

Exchanges: We only offer exchanges and store credits, not refunds. To exchange an item, return your original item following our return process ,then make a separate purchase for the new item.


Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 5 days  and we will assist you  rcacsuniformsinquiry@gmail.com resolving the issue.

Unauthorized Returns

⚠️ We are NOT responsible for any unauthorized returns made to your school.
If items from your order are misplaced or lost due to unauthorized returns, any eligible exchanges or refunds CANNOT be processed.

📢 PLEASE CONTACT US FIRST before making a return. We are happy to help!

Non-Returnable Items

We do not accept returns on:

  • Final sale items

  • Gift cards

  • Personal items, including underwear (boxers, briefs, thongs, socks, tights), face covers, and any items that have been altered, washed, or decorated

  • Hazardous materials, flammable liquids, or gases

Refunds

Once your return is received and inspected, we will notify you if it has been approved or denied. If approved, your refund will be processed to your original payment method, which may take from 7 to 10 business days.

⚠️ Please note: Refund processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your refund was approved, contact us at rcacsuniformsinquiry@gmail.com.

Additional Notes

  • Each return requires a Return Authorization (RA) number and Packing Slip. Returns without these will not be processed.

  • Do NOT combine multiple orders in one return package. Each order must be returned separately.

For any return inquiries, we’re happy to assist! Contact us at rcacsuniformsinquiry@gmail.com.